Bourne Galletly Medical Practice

Snapshot of services offered:

• Face to face and telephone consultations with clinical staff
• Online appointment booking, cancellation, repeat prescription ordering and records access (if requested)
• Nurse led minor illness and treatment room services
• Travel vaccinations - we are a Yellow Fever Centre too
• Minor operations performed on site
• INR clinics, ECG's, ambulatory blood pressure monitoring performed on site
• Childhood and influenza vaccinations
• Private medicals including Diving, Parachute, HGV and other statutory medicals
• Coming soon - occupational health advice and medicals
• Private patient services

Upgrade of Clinical System

As part of a Department of Health national programme, the Practice will be undertaking a major clinical software system upgrade on the 10 May 2012.  As a result of this we will be unable to offer a full service on the afternoon of  Wednesday 9 May and on the morning of Thursday 10 May 2012 in order that we can conduct the transfer as smoothly and as quickly as possible.  It is our intention to keep disruption to an absolute minimum however we ask that you note the following:

Wednesday 9 May 2012

(AM) – Surgeries as normal

(PM) -  Routine Surgeries will stop at 4.00pm.  However, we will maintain a   minor illness service for acute/immediately necessary treatments.  We respectfully request that patients consider the need to be seen urgently between 4.00pm and 6.30pm on this afternoon.

Thursday 10 May 2012

(AM) – No routine surgeries until 11.00am.  However we will maintain a minor illness service for acute/immediately necessary treatments.  We respectfully request that patients consider the need to be seen urgently between 8:30am and 11.00am on this morning.  From 11.00am for the remainder of the morning, we aim to offer normal routine bookable appointments.  However our capacity will be reduced as appointments will be booked at 15 minutes intervals.  This is to prevent delays while staff become familiar with the new software.

(PM) – Normal routine surgeries.  However please note that again appointments will be booked at 15 minute intervals.

Availability of Appointments:

Under normal circumstances we offer appointments up to six weeks in advance.  Unfortunately as part of the system upgrade we will need to reduce this time period until the new system has been installed on the 10 May 2012.  As a consequence, we are only able to put new appointments onto our system (post 10 May 2012) for a three week period taking us up to and including the 31 May 2012.  It is our intention to extend this period to offer our normal range of appointments (six weeks in advance) as soon as possible after the 10 May 2012.  Consequently, if you require a routine  appointment on or after  the 31 May 2012 during our transition period, you may be asked to call back   after the 11 May 2012.

We would like to thank all our patients for their understanding and support while we undertake this major system upgrade.  Thank you!

New Dispensing Service

12 September 2011

In September 2011 we launched our latest service for those dispensing patients who are on multiple medications.  For the first time we are able to offer the facility to put the medication into weekly blister packs.  These packs will be delivered to patients homes once a week using our new delivery service.

We are offering this service to all dispensing patients who are on three or more types of tablets daily.

Please note that not all medication is suitable for the blister pack service.

Repeat prescriptions

The Electronic Transfer of Prescriptions (ETPS) phase 2 is due to roll out soon. This will enable doctors to send prescriptions electronically to pharmacists and may well improve the repeat prescribing services. Patients may be asked by pharmacists to sign up to this service. If you do it is important to undertsand the implications. You will be allowed to nominate up to three pharmacies from where you can receive prescriptions.

The list will NOT include our GP dispensing services as Dispensing doctors have been EXCLUDED from the service. Once you have signed up YOU WILL NOT BE ABLE TO CHANGE YOUR PHARMACY CHOICES without making an application to the PCT which will only be considered under exceptional circumstances.

Onsite Services

Onsite

• Antenatal and post-natal care
• Baby Clinic
• Chronic disease management
• Immunisations (including Yellow Fever)
• Minor surgery
• Minor treatments  - dressings, suture removal etc
• Stop smoking clinic
• Teenage health clinic
• Weight management clinic
• Minor illness clinic

At the local Health clinic

• Physiotherapy
• District nursing
• Health visiting
• Podiatry
• Speech Therapy

Booking Appointments

Appointments can be made using the internet, by telephone (lines open at 0800 hrs), or by calling in person. We try to offer a mutually convenient appointment with the doctor or nurse of your choice. As this is not always possible we would be pleased if you would accept the best 

There are occasions when a doctor may be delayed by an emergency. We will try to keep you informed of any delay and would appreciate your patience when this happens.alternative. If you cannot keep your appointment please let us know as soon as possible so that it can be offered to another patient. We have an appointment cancellation line where you can leave a message, or if you have Internet access you can cancel on line (pre-registration necessary)

There will be times when your usual doctor may be unavailable. If you cannot wait, you may be offered an appointment with another doctor.

The Doctors use a telephone callback system for emergencies. If you require an emergency appointment or a visit from the Doctor, you will be asked to give your phone number and brief details of your illness (if you are happy to do so) to the receptionist. The duty Doctor or Triage Nurse will call you back, discuss your symptoms and plan the most appropriate course of action. 

This will usually be telephone advice, an urgent same day appointment or a home visit. For details of our practice services please click here

About Us!

We are a six partner training practice situated in the market town of Bourne in semi-rural South Lincolnshire.

There are four full time and two part time partners making up a total of five whole time equivalent doctors. We have a full complement of Practice staff including a strong practice nursing team, dispensary and phlebotomy teams backed by a management team of reception, typing, audit and finance staff all led by our Practice Manager. We offer a full range of general medical services including maternity, child health, vaccination, contraception, chronic disease management, warfarin and disease modifying anti-rheumatic drug monitoring. Our treatment room services include travel vaccination services in addition to the child vaccinations. Leg ulcer management, minor injuries and minor illness advice is also offered by our nursing service

We can take blood on site and also perform ECGs, spirometry, and ambulatory blood pressure monitoring when requested by our doctors.

Our private services include LGV, adoption, pre-employment and insurance medicals, insurance and various private reports for patients where needed. A full list of charges is displayed in our waiting room.

We train doctors to become General Medical Practitioners and are part of the East Midlands Deanery. Our trainers are Dr Cregor and Dr Harris.

Practice Premises

The original house was extended to provide extensive and modern medical treatment areas. The old part of the house is used exclusively by the administrative and clerical staff and also provides office accommodation for the District Nurses and  Health Visitors attached to the Practice. Our extension is single storey therefore there are no stairs or lifts and we are able to offer easy and wide access for the elderly and disabled patients and to parents using pushchairs and prams. The new extension also  boasts a large waiting room with plenty of seating for patients and a separate children's play area.

There is also a purpose built toilet for the disabled and baby changing facilities. We have seven well equipped consulting rooms and a suite of treatment rooms which include a general nurses treatment room, a phlebotomist's room and a minor operations' room. The Practice Dispensary is located centrally in the patient area. Our dispensary waiting room is opposite to allow patients to wait in comfort whilst their medication is dispensed.  - . The Alistair Suite (named after our founder) is at the end of the doctors' corridor and is used by Physiotherapists and the Health Visitors for baby clinics.

Car parking

There are two car parks at the Surgery. One is exclusively for doctors and staff use. Our patient car park has three disabled bays and patients are usually able to park with ease.

Boundaries for registration

Galletly Practice Boundary map
Click to enlarge

The Practice has grown steadily over the years and we now have approximately 9700 patients registered. We provide a fully comprehensive medical service to our patients which includes visiting their homes when medically indicated. It is therefore necessary for us to register patients in an area with which we are able to administer emergency care with safety. Our Practice area has a radius of approximately 5.5 miles from the centre of Bourne. The Practice is situated 300 yards from the bus station and we will try to fit appointments to suit bus services from surrounding villages if you have no alternative transport. The boundaries for registering patients boundaries for registering patients are indicated on the map on the right.