Booking Appointments

Appointments can be made using the internet, by telephone (lines open at 0800 hrs), or by calling in person.

We try to offer a mutually convenient appointment with the doctor or nurse of your choice.  As this is not always possible we would be pleased if you would accept the best alternative. If you cannot keep your appointment please let us know as soon as possible so that it can be offered to another patient.  We have an appointment cancellation line where you can leave a message, or if you have Internet access you can cancel on line (pre-registration necessary).

There are occasions when a Doctor may be delayed by an emergency.  We will try to keep you informed of any delay and would appreciate your patience when this happens.

The Doctors use a telephone callback system for emergencies. If you require an emergency appointment or a visit from the Doctor, you will be asked to give your phone number and brief details of your illness (if you are happy to do so) to the receptionist. The duty Doctor or Triage Nurse will call you back, discuss your symptoms and plan the most appropriate course of action. This will usually be telephone advice, an urgent same day appointment or a home visit. For details of our practice services please click here

Appointment Booking Notes

• OUT of HOURS ADVICE please contact NHS Direct on 111
• EMERGENCIES out of surgery hours please ring 111
• If you feel that this emergency cannot wait please dial 999 for help.
• ACCIDENTS SHOULD GO DIRECTLY TO THE CASUALTY DEPARTMENT AT PETERBOROUGH CITY HOSPITAL.
• The Dispensary is open from 0845 to 1800 hrs on weekdays except Bank Holidays.